How do I know it's safe to submit my credit card number?
During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted using Verisign and then processed electronically by EZHVACSupply.com.
 
What methods of payment does EZHVACSupply.com accept?
You can pay for your order by check, money order, or by credit card (Visa, Master Card, American Express ).
This is a secure web site. To add to the traditional security of credit card number encryption, we also require that you enter a CVV2, CVC2 or CID number when you use your credit card. CVV2 (Card Verification Value), CVC2 (Card Validation Code) and CID (Card Identification #) codes are a new authentication scheme established by credit card companies to help reduce fraudulent use of credit card numbers in internet transactions. It consists of requiring a card holder to enter the CVV2, CVC2 or CID codes at transaction time to verify that the card is on hand. You can find these codes as shown below. If your credit card does not have one of the codes, please contact your credit card company to get a new credit card that will allow us to process your online credit card order in the most secure way possible.Visa and MasterCard cards have a 3-digit CVV2 and CVC2 security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). Discover card has a 3-digit Card Member ID security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). American Express credit cards have a 4-digit CID security code, and it's located on the front of the card in various areas.
 
How fast can EZHVACSupply.com get my order to me?
In Stock Orders
Please see our Shipping Policy for details on our FAST shipping options!		Custom Orders
Customers will be notified on the ETA for custom orders.
 
What happens if my order is lost or damaged?
EZHVACSupply.com is careful packing and using sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. But the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, EZHVACSupply.com runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters quickly.
 
Will EZHVACSupply.com sell my name and address to other companies?
No! Any information you provide is used by EZHVACSupply.com only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, please read our Privacy Statement.
 
Can I order items that are not found in your website?
Yes! If you see it on another website, in a catalog, or anywhere else, EZHVACSupply.com will do everything we can to get if for you. Please contact us.